Refund Policy

Last updated: May 25, 2026

This policy applies to tickets and reservations purchased through lacasitabk.com for events presented by Pulse Hospitality Group ("La Casita BK").

All Sales Are Final

Because we plan capacity, staffing, and bar inventory around confirmed sales, all ticket and table sales are final and non-refundable, except as described below. Tickets are valid only for the specific event and date purchased.

If We Cancel or Reschedule

Cancelled event: if we cancel an event, you are entitled to a full refund of the ticket price to your original payment method.
Rescheduled event: your ticket is automatically valid for the new date. If you cannot attend the new date, you may request a full refund within 14 days of the reschedule announcement.

Duplicate or Erroneous Charges

If you were charged more than once for the same order, or charged in error, contact us and we will refund the duplicate or erroneous charge.

Non-Refundable Situations

Change of mind, inability to attend, or arriving after entry closes.
Removal from or refusal of entry to an event for violating our Terms of Service.
Service or processing fees, which are non-refundable except where required by law.

How to Request a Refund

Email info@lacasitabk.com with your name, the email used at checkout, and your order details. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Chargebacks

If you have an issue with a charge, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in losing access to future events.

Contact

Pulse Hospitality Group
428 Johnson Ave, Brooklyn, NY 11237
Email: info@lacasitabk.com

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